Free Insured Shipping
We offer free insured shipping on all products in the Eza Watches webshop. Don’t worry we got you covered. All the risk is ours until you receive your package. The shipping time is between 2 and 4 days to Europe and 4 to 8 days to the rest of the world. You will receive a track & trace code by e-mail to follow every step of your package.
Do you want to receive your package super fast (2-3 days worldwide or 1-2 days in EU) Then we charge you 20 $/€/CHF to share the shipping costs. Please note that customs is not always our friend and makes our life a little difficult from time to time. If so, we will do our upper best to get your package moving again as soon as possible.
If you have any questions, please feel free to get in touch with us. We will be happy to help you.
When you order your product from Switzerland or Europe, the VAT will be added during check-out. To these countries, we deliver DDP (delivery duties paid). This means that you don’t have to pay anything extra when you receive your package, we take care of the imports and taxes.
When you order from outside EU, we deliver our product DDU (delivery duties unpaid). This means that you don’t pay VAT in our webshop. When the package arrives in the country of destination, local customs might charge you taxes and duties on your product. This is your responsibility. In most countries you pay the same tax as on other products in your region. We can’t offer you information about every country, but below we can give you information about some countries:
USA: no duties and taxes for orders below US$ 800 (most orders are)
Hong Kong: no duties & taxes (you are lucky!)
Warranty & Returns
The standard warranty on all products is 2 years. However, if you buy a watch and fill in a 3-minute survey, you will receive one extra year of warranty on all your purchases! We use the information from the survey to keep improving our services. You can find this link here.
For all details regarding the Eza warranty, please see our terms and conditions.
All our products offer a 8 day return policy. This means that you can return your purchase (unworn) within 8 days after receiving your package.